Welcome to esalmes.com –
Below you will find information about our delivery terms, shipping times, shipping costs, and other important details regarding the delivery of your order.

1. Delivery Areas

By default, we deliver within Germany.
If you would like delivery to another country, please contact us in advance by email at support@esalmes.com so we can review the shipping options individually.

2. Delivery Times

Delivery within Germany usually takes 2 to 5 business days.
For custom-made or personalized products, delivery may take longer – please refer to the respective product page for details.
Note: Orders are not shipped on Sundays or public holidays.

3. Shipping Providers

We ship your order with reliable logistics partners such as DHL, Hermes, or DPD.
Once your order has been dispatched, you will receive a shipping confirmation with a tracking link (if available).

4. Shipment Tracking

After dispatch, you will receive an email with a tracking link that allows you to view the current delivery status at any time.

5. Local Pickup

Local pickup is currently not available, as we ship exclusively via delivery service providers.

6. Transport Damage

Please inspect your package immediately upon receipt.
If the goods are visibly damaged, please have this confirmed in writing by the delivery driver and contact us immediately at support@esalmes.com.
Your statutory warranty rights remain unaffected.

7. Questions About Delivery?

If you have any questions about shipping options, delivery times, or your current order, our team will be happy to assist you.
Simply send us an email at support@esalmes.com.

8. Contact

If you have questions about this shipping policy or about the processing of your data, you can reach us at:

📧 Email: support@esalmes.com
📍 Address: Dębowa Boczna 2, 34-116 Bachowice, Małopolskie, Belgium