Welcome to esalmes.com –
Below you will find information about our shipping policy, delivery times, shipping costs, and other important details regarding the delivery of your order.

1. Delivery Areas

We deliver within US by default.
If you would like delivery to another country, please contact us in advance by email at support@esalmes.com so we can review the available shipping options individually.

2. Delivery Times

Delivery within US usually takes 2 to 5 business days.
For custom-made or personalized products, delivery may take longer — please refer to the respective product page for further details.

Note: Orders are not shipped on Sundays or public holidays.

3. Shipping Providers

We work with reliable logistics partners such as DHL, Hermes, and DPD.
Once your order has been shipped, you will receive a shipping confirmation including a tracking link (if available).

4. Shipment Tracking

After dispatch, you will receive an email containing a tracking link that allows you to check the delivery status at any time.

5. Local Pickup

Local pickup is currently not available, as we ship exclusively via delivery service providers.

6. Transport Damage

Please inspect your package immediately upon receipt.
If the goods are visibly damaged, please have this confirmed in writing by the delivery driver and contact us immediately at support@esalmes.com.
Your statutory warranty rights remain unaffected.

7. Questions About Shipping?

If you have questions regarding shipping options, delivery times, or an ongoing order, our team will be happy to assist you.
Simply contact us at support@esalmes.com.

8. Contact

If you have questions about this shipping policy or about the processing of your data, you can contact us as follows:

Email: support@esalmes.com
Address: Dębowa Boczna 2, 34-116 Bachowice, Małopolskie, Belgium