At esalmes.com, your satisfaction comes first.
We attach great importance to the quality of our products and want you to shop with confidence. This policy explains how we handle returns, exchanges, and refunds. If you are not completely satisfied with your order, we are here to help — simply contact us at support@esalmes.com.

🛍️ Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when it was received.

  • The return request must be made within 14 days of delivery.

  • Personalized items, perishable goods, and digital content are excluded from the right of return.

  • Proof of purchase (e.g. invoice or order number) is required.

To check whether your order qualifies for a return, please contact us at support@esalmes.com.

🔁 Return Process

This is how a return works:

  1. Send an email to support@esalmes.com with your order number and the reason for the return.

  2. We will review your request and send you the return instructions.

  3. The item must be returned within 14 days after approval.

  4. Return shipping costs are borne by the customer, unless the item is defective or delivered incorrectly.

🚫 Items Excluded from Return or Exchange

The following items cannot be returned or exchanged:

  • Sale or clearance items

  • Personalized or custom-made products

  • Opened cosmetics or underwear (for hygiene reasons)

  • Digital products or subscription services

Please check the product description or contact support@esalmes.com for more details.

🔄 Exchanges

Need a different size, color, or model? No problem!

  • Email us at support@esalmes.com to check availability and receive exchange instructions.

  • The original item must be unused and in its original packaging.

  • Shipping costs for exchanges are borne by the customer.

❗ Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 24 hours of delivery.

  • Email support@esalmes.com with your order number, a short description, and photos of the damage.

  • We will offer you a free replacement or a full refund.

⏳ Refund Processing Time

After a refund has been approved:

  • Processing begins within 3 business days

  • Refunds are usually completed within 14 business days

Note: Your bank or payment provider may require additional time to credit the amount.

⌛ Delayed or Missing Refunds

If you have not yet received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If you still have not received it after 14 business days, please email us at support@esalmes.com
    → We will gladly assist you.

🔄 Policy Updates

esalmes.com reserves the right to modify this policy when necessary (for example due to legal changes or internal adjustments).
The latest version is always available on our website. By continuing to use our website, you agree to the current version of the policy.

📞 Contact

If you have questions about this return policy or the processing of your data, you can reach us at:

Email: support@esalmes.com
Address: Dębowa Boczna 2, 34-116 Bachowice, Małopolskie, Belgium